ICS Annual Maintenance Contract (AMC)

The Annual Maintenance Contract (AMC) is just another great example of how ICS continues to serve you, long after your initial investment. Your AMC provides the peace of mind in knowing you will never need to invest in any other software. Your AMC also ensures that as your business grows, you will continue to benefit from the development of new features and enhancements for solutions provided by ICS. Subscribe for AMC and enjoy the following benefits offered exclusively by ICS

Annual Maintenance Contract (AMC) Plan

• Software troubleshooting
• Re- installation and reconfiguring the software
• Emergency Support
• Telephone, Fax & E-mail Support
• Software updates
• Installation & new setup
• Password reset & data recovery
• Monthly visit to the Customer

Support When You Need It

When you subscribe for your AMC, you can immediately enjoy the benefits of the AMC Plans. When you need support, simply contact ICS. We will work closely with you to ensure a well-planned and well-executed installation or trouble shooting.

1. Software troubleshooting: Software troubleshooting refers to software errors and issues faced once the system is live. These could be related to software usage or known or unknown issues with the software. In this process all issues that are faced will be corrected in association with the software developer if such association is needed.
   
2. Re-installation and reconfiguring the software: For any reason if the customer wants to re-install the software to another machine and also setting the required configuration of the software on all the machines.
   
3. Emergency Support: Emergency Support is support during none office hours. This service is provided if a client is unable to make a sale due to a problem in the software and they cannot delay the sales for the next business day. Emergency support is provided 7 Days a week 5:00pm-1:00am daily by contacting Support Center +960 7797-ICS.
   
4. Telephone, fax and E-mail Support: means Product/Service fault diagnosis provided by ICS over the telephone, email or fax.
   
5. Software updates: The Software updates of the same series will be available free of charge. For example if the customer purchases Retail Pro 8.XX all updates in the 8 Series will be available to the customer Free of Charge.
   
6. Installation & setup: For any reason if the customer decided to change the whole setup by re-installing the software, the needed support will be provided under the Membership during the standard support hours of ICS. The standard support hours in this document refers to the time where ICS is officially open during week days. The setup also includes those services which are related using additional features or designing new or redesigning current report templates.
   
7. Password reset & Data recovery : Under this service for any reason if the client lost or forgets the password of the data file password will be reset (This includes only Retail pro software password reset. QuickBooks pro & Tally ies password reset Charges will be invoiced separately). Data recovery refers to the work that is needed to recover a corrupted data file or a database that is used. This service in no manner confirms that corrupted data will be fully or partially recovered. It only confirms that the procedures set in place will be carried out to recover such data. However, the actual result depends on the severity of the corrupted data and may differ from case to case.
   
8. Monthly visit to the Customer: ICS Customer Support Department will schedule a monthly visit, which will be done by one of our Technicians to the customers' premises in a suitable time for both the parties even if there is no problem raised by the customer.

AMC Fee

Please contact ICS Sales on +960 3325865 or email support@ics.com.mv

Payment Terms

Flexible payment options are provided as below:

Monthly payment
Quarterly payment
Bi Annual Payment
Annual Payment

Support Center Pledge

You can expect us to:

• Notify you on the rare occasion that a severe program defect is found that would affect you.
• Prioritize issue by severity.
• Assign a single representative to track your request through resolution.
• Contact you when:
  • A solution is available
  • More information is required
  • The solution time exceeds the estimates
• Escalate support when special skills are required

Continual Product Improvements

ICS, the Business Partner of WorkFlow EMS, Retail Pro, QuickBooks, Tally & ACCPAC, offers the best in software solutions in the world, both now and as you continue to grow.

Our passion for perfection and our dedication to continuous product development challenges us to make ongoing improvements and future enhancements to ICS.

We at ICS are committed to ensuring that ICS remains the company that sets the industry standards for businesses like you. This means that you will never have to worry about out growing ICS.

Empowered for Success

Our Technical expertise in support and services plus the investment protection offered by ICS, makes the AMC a logical choice for your business. Sign up for the AMC plan today, and choose ICS as your partner for success!